Our Service

We hear horror stories on a regular basis about companies who offer bargains which turn into disasters!  Our delivery drivers are courteous, polite and prompt.  We will always do our best to meet your needs.

We never ignore our customers and should there be a problem you will always be given a named contact who will follow up and keep you informed.

We also offer industry leading communications systems that keep our customers informed.  We aim to reply to general e-mail enquiries within 1 hour*, no other turf company can offer this service.  Don’t believe us?  Try sending us an e-mail!

We also like to provide our customers with the best possible telephone service; we don’t have a complicated telephone system with dozens of options, menus and sub menus.  Those systems are frustrating and downright annoying.  Just call us, and we will answer*.

First class delivery service

We know it can be frustrating waiting around for your order to arrive.  We offer the most comprehensive and reliable delivery service with AM or PM** delivery slots.

We also provide all our customers with order updates via E-mail and SMS, this service is free of charge.

E-mail Notifications

As your order is processed through our system you will receive regular updates via e-mail.   Finally when your order leaves our main depot an e-mail will be sent informing you that the order is on the way to you.  This will be sent to the e-mail address that you registered with us during the checkout process.

SMS Notifications (optional)

During the check out you can select to be notified that your order has left the depot via SMS.  There is no charge for this service.  Please note we can only send the message if you leave a valid mobile phone number.  Please allow 4 hours for your delivery to arrive.

GPS Tracking

Our entire fleet is tracked using GPS.  We know exactly where your order is, so if you need a more specific delivery time please contact the depot and we will be happy to help*.

*during office hours

** AM is 08:00hrs until 13:00hrs.  PM is 12:00 until 17:00hrs.